Always call 911 in an emergency

Skilled hands. Cool heads. Caring hearts.

Jon Smith of PVA, interviewed by WROC-TV

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Jon Smith of PVA, interviewed by WROC-TV

Local fire and ambulance departments take on the financial burden when patients pocket insurance money intended to cover expenses for services provided by fire or ambulance departments. Currently, insurance companies cannot directly bill these departments, so they send insurance checks to the individuals. If the individuals do not use this money to pay the fire or ambulance department, it's up to the departments to chase the money down. 

Patients keeping and cashing insurance checks due to services rendered cost Pittsford Volunteer Ambulance $30,000 this year, affecting staffing, training, and equipment upgrades. Jonathan Smith, PVA Director of Operations, says, "The downstream effect of that is our ability to serve the community. Sustainability is key in the ambulance industry."

See the full story on the WROC-TV website.

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