Always call 911 in an emergency

Skilled hands. Cool heads. Caring hearts.

Operations Leadership

Jonathan D. Smith, Chief

The Chief is appointed by the President with the advice and counsel of the remaining Directors. He is the Chief Executive Officer of the corporation, responsible for the strategic vision and organizational management of Pittsford Volunteer Ambulance. The Chief reports directly to the President, regularly attends Board meetings, and is responsible for the readiness, delivery and quality of emergency medical services of our corps.

The Chief works closely with three Deputy Chiefs, responsible for Operations, Administration, and Program Development. This executive team ensures PVA provides high-quality, reliable emergency medical services to the Town and Village of Pittsford. A corps of highly skilled Captains and Lieutenants oversee many additional programs, and support our EMTs and Paramedics in their responses within the community.

Our team strives to provide emergency care to all, as if every patient was a member of our family. We strive to be innovators, influencers, and industry leaders, upholding health and quality of life and creating opportunity for the advancement of EMS service in our communities.

Neil Mathews, Deputy Chief of Administration
Jesse Merdak, Deputy Chief of Operations

Operations Team

In 2019, Pittsford Volunteer Ambulance received 3,200 calls for service. Throughout the COVID19 pandemic our service volumes have fluctuated, and often reach record levels as we slowly emerge from the COVID pandemic.

2021 volumes are projected to meet or exceed pre-pandemic levels. Our responses are provided by a combined staff of highly qualified employees and volunteers, who serve with great professionalism in all conditions.